Official single order & general customer feedback
@spartamets wrote: More broadly, does this mean that shipping has resumed? I have been stretching my 2.0 well past the breaking point, but haven’t noticed that they are resuming order fulfillment....
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Official single order & general customer feedback
@heist6actual wrote: Has there been a delay in shipping? I ordered some more one-time boxes 6 days ago and I’m starving @Conor Read full topic
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Official single order & general customer feedback
@Conor wrote: heist6actual: Has there been a delay in shipping? I ordered some more one-time boxes 6 days ago and I’m starving Tomorrow is the day! Read full topic
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@heist6actual wrote: Awesome! Hey @Conor as an aside, has anyone thought of making soylent available for people receiving EBT (food stamps)? From some of the work I’m involved in, I can say that...
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Official single order & general customer feedback
@inquirerer wrote: heist6actual: has anyone thought of making soylent available for people receiving EBT (food stamps)? From some of the work I’m involved in, I can say that Soylent’s participation in...
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@krysics wrote: As someone who came from a poor family that used food stamps, I think it would be a great idea. Plus, republicans wouldn’t have to worry about their tax dollars being spent on Doritos....
View ArticleOfficial single order & general customer feedback
@krysics wrote: I’m feelin’ the withdrawal symptoms man! I wish I lived next to the distribution center. D: Read full topic
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Official single order & general customer feedback
@leumasmc wrote: I received a response from customer service. Evidently there are hidden shipping costs that do not show up on the mobile site. I am currently inquiring about a refund as these...
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@kennufs wrote: The cost of shipping is built into the price of the product, they don’t charge shipping separately like that, you’ll not see a shipping cost on an order. It sounds like there was some...
View ArticleOfficial single order & general customer feedback
@leumasmc wrote: I PM’d @Connor and have not received a reply thus far. The shipping wasn’t mentioned or included on the receipt. Customer service said there was supposed to be a disclaimer on the...
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@krysics wrote: I have no idea what this is or what’s going on. Shipping is free. Read full topic
View ArticleOfficial single order & general customer feedback
@Sententia wrote: That’s a very strange email, $70 does not buy a range of products. To me it looks like a computer error occurred which charged you $500 extra, and the CS rep looked into the back end...
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@dmelc9 wrote: @leumasmc I seem to remember a shipping charge to Alaska/ Hawaii, but it was on the order of $25, not $500… Do you live in the continental us? Read full topic
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Official single order & general customer feedback
@leumasmc wrote: Yes, this is what the subscription page shows during an order right now. It appears that Soylent has “Fixed” their single order page. Read full topic
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Official single order & general customer feedback
@leumasmc wrote: And here is the new “Fixed” pricing on the single order page. Screenshot_2015-10-07-18-23-06.png1080×1920 298 KB Read full topic
View ArticleOfficial single order & general customer feedback
@dmelc9 wrote: Why don’t they break up 84+ bottle orders into two shipments shipped at the same time? The max amount per order is 144 bottles ($500 shipping), but that can be broken up into two 72...
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@spartamets wrote: This is clearly a major error, and whoever replied to you and did not acknowledge as much also made a significant mistake. Read full topic
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@Conor wrote: Customer service has already rached out to you. Read full topic
View ArticleOfficial single order & general customer feedback
@leumasmc wrote: I have received no new emails nor telephone calls from Soylent customer service since the original email that I posted to the forums from ‘Sprout’. Read full topic
View ArticleOfficial single order & general customer feedback
@casssax wrote: I’ve been a long time monthly subscriber to 1.5 and I decided to try 2.0. I ordered a one time 12 pack 6 days ago and haven’t received a shipping notice yet. When I logged into...
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@casssax wrote: I just received an email from Soylent. “We are currently conducting an inventory audit across our warehouses in order to ensure customer satisfaction. It should only defer your order...
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@demlog wrote: 1.5 has a disturbing sour flavor. I like that it generally tastes more mild than 1.4 but that sour flavor reminds me too much of passed milk. I don’t think I can stomach the rest of the...
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@asympt wrote: Many people, me included, have noted differing flavors in different boxes of 1.5. “Sour” isn’t quite the word I’d use, but on the off ones I’ve gotten, a drop or two of sucralose (equal...
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@egrodo wrote: Just wanted to give my input that I’m not a fan of the new packaging. The squared edges on the bottle are interesting, but the plastic wrapping label makes opening the bottle a pain....
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